| Disc 1 |
|
Module 1 (12 minutes)
Exam technique |
|
Module 2 (28 minutes)
Regulatory background and the T&C rules |
Risk-based
regulation | the commitments | overseer requirements
| detailed T&C rules and guidance | sign-off
requirements | supervising trainees | examination
requirements |
Module 3 (14 minutes)
The role of the supervisor |
Benefits of supervision | supervision competencies
| knowledge and skill requirements | spans of control
| direct and indirect supervision | supervisor training
requirements | monitoring of supervisors |
| Disc 2 |
|
Module 4 (31 minutes)
Leadership |
Mintzberg | Tannenbaum & Schmidt
| McGregor | Hersey and Blanchard | John Adair |
Belbin | Tom Peters |
Module 5 (12 minutes)
Motivation and dealing with change |
Maslow | Herzberg | Kurt Lewin |
Module 6 (25 minutes)
Communication |
What is communication | communication
methods | barriers to communication | team meetings
| handling conflict (Thomas-Kilmann Model) | FSA
complaint handling procedures |
| Disc
3 |
|
Module 7 (15 minutes)
Recruitment and Selection |
Employed v self-employed | FSA fit
and proper requirements | selection screening methods
| job descriptions and person specifications | induction
plans |
Module 8 (22 minutes)
Learning |
Kolb | Honey and Mumford | training
needs analysis | training methods | validation methods
| structured development plans |
|
Module 9 (22 minutes)
Coaching, Counselling and assessment
|
Assessment - when and
how? | assessing knowledge and skills | GROW coaching
process | counselling | feedback |
| Disc 4 |
|
Module 10 (25 minutes)
Sales Cycle |
The FSA Principles and conduct of
business requirements | the sales process | mandatory
and desirable actions | Money Laundering | Data
Protection | the supervisor's role within the sales
process |
Module 11 (31 minutes)
Standard Setting, performance management and quality
standards |
Corporate and individual goals | performance
reviews and appraisals | disciplinary procedures
| equal opportunities legislation | quality standards
- ISO9000, IiP and NVQ's |
Module 12 (22 minutes)
Crammer Module |
The summaries from the previous modules
|
