Perhaps more than anyone, small firms need quality T&C guidance. Successful businesses really do depend on the quality of their people. Likewise, time and money are often at a premium so they need to ensure that T&C drives the types of behaviours they need to succeed; not add to a bureaucratic burden that is ignored by all.

Does your T&C add value? Is it used? Does it support TCF as well as it should do?   Does it reflect the post-November 2007 T&C changes? Is it light on paperwork and high on impact?

What you will get

Option 1 gives you effective T&C procedures in less than 20 pages plus key documentation.  This includes a suggested risk-based approach to T&C, KPIs, client satisfaction survey, observation forms (and soft skills development form). 

This will ensure that you have the procedures and controls in place to effectively develop skills and advice levels within your business.

What you will get

Option 2 gives you professional guidance on your current procedures.  These can be sent electronically, reviewed and a written gap analysis drawn up.  This would highlight:

1. Any gaps with current T&C rules and guidance, and
2. suggest areas where procedures can be enhanced enabling you to benchmark yourself against FSA T&C requirements and market practice.